Field HR Manager

Job Purpose:

Responsible for overseeing the assigned territories associated with the Human Resources Service Center. Works with divisional colleagues to translate business strategy into a strategic people agenda and design and deliver development/ change programs. Provides effective human resources guidance and support to the business in staffing, compensation, performance management, employee relations, orientation, policy/procedure interpretation, organisational design and recognition.

Objectives include but are not limited to: integration and implementation of change programs and policies, process improvements, relationship management, recruitment support, employee development, compensation, employee relations, training and project work.

Manage, support and develop HR initiatives and the delivery of HR Services to all divisions in the respective region(s) in coordination with HR Service Centre team and reflecting the business needs in respective division(s)/region(s), liaising as needed with Business Partners and CoEs (taking global initiatives and delivering locally into the region(s).
Participate, deploy and develop global Smiths HR initiatives and projects to support the achievement of HR Shared Services objectives as well as pro-actively leading continuous improvement initiatives in HR areas.
Provide coaching and mentoring to staff to ensure that all issues are resolved while providing excellent customer service.
Establishing a customer-centric culture in our Global Shared Services organization with highly collaborative relationships.
Resolve ongoing, complex HR related issues and track employee data utilizing systems and tools deployed in HR Service Centres.
Manage the development and implementation of staffing strategies to ensure effective recruitment, screening, selection and retention of quality employees, using practices consistent with company policies and legal requirements.
Support and direct, through leadership and influence, HR strategic objectives for: change management; business transformation; talent development and communication.
Manage all employee relation matters for the region including coaching, counseling, termination, performance improvement plans and trending employee turnover.
Analyze trends and metrics for assigned areas to provide support, develop solutions, programs and policies and foster open communication with business partners and employee population.

Assess and anticipate HR-related needs while proactively communicating needs and developing integrated solutions.
Drive overall implementation of best practice, plans and strategies, and continually monitor effectiveness.
Manage all local HR support services within the region while proactively measuring process improvement strategies/initiatives that drive transactional/routine services to the call center to increase efficiency & effectiveness in HR operations.
Lead Field HR teams and other team members as required by the role.
Ensure regulatory and system compliance in HR initiatives along with company health, safety and environmental policies and all applicable US export control and security regulations.
Other duties as required.
Technical Knowledge, Skills and Abilities:
Ability to work effectively in high-pressure situations that require sound decision making and may involve confidential or sensitive matters
Excellent interpersonal, leadership, and management skills and high professional standards for customer service and work quality
Human resource generalist experience and in-depth knowledge of employment law and HR practices with a solid track record in managing/advising on complex/sensitive legal issues as well as considering the impact of new legislation and devising new HR policies and procedures
Advanced knowledge of Microsoft Office, HRIS and Payroll systems.
Strong analytical skills, to grasp complexities and perceive relationships among problems and issues.

Planning and Decision Making:
Ability to manage multiple and changing projects and priorities; strong change management skills needed
Able to plan own work and that of teams
Acts as escalation point for more complex field HR queries
Will review work of team members to ensure required results

Impact and Scope:
Decisions may affect the financial, employee, or public relations posture of the company
Erroneous decisions or recommendations are not likely to result in failure to achieve major goals and objectives of the organization
Interacts regularly with employees, line managers and senior leaders across the business

Key Internal and External Relationships:
Interacts regularly with other HR Shared Services colleagues
Maintains close working relationships with regional/ divisional HR Business Partners and COEs
Maintains close working relationships with relevant business leaders
Will interact with external parties such as recruitment partners and legal support

Requirements and Minimum Qualifications:
Minimum of seven (7) years broad HR experience in a technical or operations environment
Bachelor's degree required
Ability to travel, up to 25%

Experience within Shared Services model preferred
Masters' degree preferred
Professional HR certifications through SHRM or HRCI preferred

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