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Help Desk Analyst I

Are you looking to work in an innovative and fast-paced work environment? If so, you will be interested in Robert Half Technology's new Help Desk Analyst opening! This is a great job for a creative with a talent for solving both routine and unique problems. Help support field users in a highly visible role that has a positive impact on both the department and the company! Located in Morton Grove, Illinois, the Help Desk Analyst opportunity is a short term temporary-to-fulltime role. For immediate consideration, please send your resume to mathea.wahl@rht.com. What you get to do every single day - Independently investigate and implement solutions to technical issues - Solve technical help tickets submitted via phone, email, and walk-ups - Spot recurring technical issues and deploy solutions to address the root of the problems - Offer IT support for operating systems, productivity software, and a variety of other applications used internally Job Requirements - Less than one year of experience preferred - Comprehension of basic networking concepts - Background in user administration and bug fixing in a client server environment - Strong familiarity with Microsoft Windows Server 2003 - Proven knowledge of virtualization - Foundational knowledge in Microsoft Windows Server 2008 - Comprehensive knowledge of Microsoft Office 365 - Well-founded grasp of Active Directory - VMware experience - Microsoft Office experience required - IT support ticketing system experience highly valued - Demonstrated excellence in installing and configuring operating systems, networked and local printers, and business applications

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