Sr. Credit and Collections Specialist, Morton Grove

About Us

John Crane (www.johncrane.com) is a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries. The company designs and manufactures a variety of products including mechanical seals and systems, couplings, filtration systems and predictive digital monitoring technologies. John Crane customer service is accessed through a global network of more than 200 sales and service facilities in over 50 countries. Fiscal year 2017 revenue was greater than 1.1 Billion USD (?885m). John Crane is part of Smiths Group (www.smiths.com), a global leader in applying advanced technologies for markets in threat and contraband detection, energy, medical devices, communications, and engineered components.

Job Description

Under direct supervision, the Credit and Collections Specialist is responsible for collections and management of large customer accounts.

  • Maintains national customer base over $10 million, specializing in grouped accounts that have credit exposure exceeding 1 Million ? (Parent accounts with subsidiaries) (over 400 Active Accounts).

  • Works closely with management to maintain International Accounts.

  • Handles outbound and inbound calls for collections in accordance with all company policies, procedures

  • and guidelines.

  • Works with customers to settle disputes, investigate variances between pricing and shipping quantities,

  • freight charges, etc.???????????

  • Investigates discrepancies between payments received and invoiced amounts.

  • Diligently?pursues collections to conclusion.

  • Reviews and releases of customers that appear on credit hold.

  • Assists in new account and existing large account reviews in order to extend or decrease credit limits.

  • Works closely with branches to ensure timely online billing.

  • Collaborates with branches when handling the distributors/consignment/Fixed Fee accounts and prepares manual charges requests for accent application.

  • Maintains weekly business relationships with accounts.

  • Back up for new accounts maintenance.

  • Reviews and prepares customer refund requests.

  • Sends collection letters/Final Demand Letters.

  • Prepares documentation of accounts that are to be sent to collection agency.

  • Scans AR documentation as needed.

  • Works on projects for management as needed.

Position Requirements

  • High School Diploma or Equivalent.

  • 5+ years? experience in credit and collection, familiar with policies, procedures and collection techniques.

  • Must possess good MS Excel skills.

  • Requires excellent communication, organizational and professional skills with the ability to professionally interact with co-workers and external customers, and balance multiple responsibilities.

  • Should be able to demonstrate resourcefulness and creativity in resolving problems.

Physical/Mental Requirements

  • Must be able to sit for extend periods of time; a minimum of 2 hours.

  • Must be able to maneuver to all areas of the office.

  • Must be able to lift up and carry up to 10 pounds.

  • Must be able to bend, reach, kneel, twist, and grip items while working at assigned desk area.

  • Must have the manual dexterity and coordination to operate office equipment

  • Must be able to simultaneously manage several objectives, and reassign priorities.

  • Must be able to tolerate changing priorities, and complete assignments despite frequent interruptions.

  • Must be able to read, write, speak and understand English.

  • Must be able to respond to visual and aural cues.

EHS Requirements

  • Additional duties and responsibilities will vary based upon departmental needs.

  • Complete all work in a safe manner and follow all safety requirements consistent with supporting the Company?s goals.

  • Lifting guidelines in accordance with the Manual Lifting Guidelines noted in the Safety Handbook.

  • Follow all environmental requirements consistent with supporting the company?s environmental performance goals.

  • Complete, and actively participate in all other EHS training requirements.

Work Environment

Work environment is typically considered within a Smiths location during normal or extended business hours to include offices, manufacturing plants and repair facilities. Work environment may also include customer sites including oil well sites, and meeting venues.

  • The noise level in the work environment is usually loud and approved PPE is required when on the factory floor.


It is the policy of John Crane to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, color, religion, gender, sex, sexual orientation, genetic information, marital status, status with regard to public assistance veteran status or any other characteristic protected by federal, state, or local LAW. In addition, John Crane will provide reasonable accommodations for qualified individuals with disabilities.


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